AI & AUTOMATION
Computers are quite good at boring things.
Automate repetitive work and build useful AI into the places it actually helps.
Don't automate things for the sake of it.
Sometimes the answer is AI.
Sometimes it's a simple automation.
Sometimes the existing process just needs fixing.
Use whatever actually makes sense.
Things that might not need a human every time.
- moving information
- routine emails
- lead routing
- reporting
- data processing
- repetitive admin
- document creation
- customer questions
- status updates
- system syncing
A sensible workflow.
The computer does the sorting and drafting. A person still checks what goes out and makes the decisions.
Enquiry workflow
- New enquiry
- Analyse
- Categorise
- Create record
- Draft responseHuman checks
- Notify humanHuman checks
Nothing gets sent without a person approving it.
AI that knows your business.
it only knows what it's been told. that's the point.
Pick a question. Answers only use the info on the left.